Terms of Service

General Ordering Process:

  • Please allow at least 1 to 3 business days for your requested delivery. Do not request a Saturday or Sunday delivery. Sometimes same day or next day deliveries are possible but be prepared for a later delivery. If we do not service your location or can’t make your delivery date or time we will contact you and make arrangements.
  • There are absolutely “NO” refunds or returns for delivered product(s)/service(s), or scheduled delivery is less than 24 hours. (All Sales are FINAL)

Order Cancellation:

  • Must occur no less than 24 business hours prior to scheduled delivery (Monday – Friday by 1:00PM PST on Friday’s is the cut-off time if scheduled for the following week on Monday, prior to scheduled delivery.) The color of the product may differ than pictured in the product information.
  • If you cancel while the order has been processed and your times are scheduled you will be facing a 10% or $150.00 (Whichever is greater and up to USA Landscape Materials to decide or apply) cancellation fee. i.e. Order the product, you receive your processing e-mail, then you receive the confirmation of your delivery, this is in due course of admin time that it took to process your order. No matter within 24 hours of your delivery date, this fee can be applied at anytime after your cancellation and will be deducted at the time of refund.

Customer Service:

  • Will respond too you generally within 1-24 business hours Monday – Friday from the hours of 5:00AM to 9:00PM PST, excludes any weekends or holidays. (Unless any staff are working on the weekends or holidays by the discretion of the supervisor of WALM.)

Ordering Steps and Process for your Delivery:

  • Order will be placed by you the Customer;
  • Recepit will be sent to your E-Mail address that you used when purchased after your order has been reviewed by our Fraud Department; (Make sure you allow any and all e-mails from @winncomm.net & @usalandscapematerials.com in your “ALLOW” list if you use any sort of spam software or to your address book.)
  • Then the next EMail will be your scheduled delivery date(s) and time(s).